I would use the base report of 12 or so fields that will run, then add 1 field at a time until it fails. This may allow you to figure out which field is giving you the problem.
Will the report run from the report designer? Are there any formulas or grouping in the report? Are date formats the same between the Remedy User Tool and the Crystal Designer? Are there any Diary fields included in the report? Make sure your report server is set properly in your User Tool. Make sure the server AND form is set properly in the Report form. I know that Crystal and Remedy don't always see eye to eye just some ideas. Les Ganton > Hey Gang, > > > > ARS 7.0.1 P2 > > Solaris > > Oracle 10g > > Solaris > > ITSM 7.0 > > User Client 7.0 on WindowsXP Professional > > > > I'm trying to run a report out of the 7.0 User Tool on the CTM:People > form. I haven't found the exact number of fields, but I can run reports > just fine with a "handful" (about 12) fields. > > > > When I pump it up to either a couple of dozen or ALL FIELDS and try to > run a sample report either to the screen or to the printer, the User > Tool just simply closes without any error whatsoever, not even a Windows > error! > > > > Has anyone else observed this? Is there some sort of setting that I'm > missing? I've been a Remedy Admin for 10 years and I've never seen > anything like this and it is totally and consistently reproducible. > > > > George > > > > George Payne > > Assistant Director, User Services > > Information Technology Services > > University of Texas at Austin > > 512.232.7513 > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the > Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
