Hmm. That's what I was afraid of, although we were assured that 2.0 was
compatible with HD 6... Thanks for the info, it gives me some leverage
to use with management.
John
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, May 24, 2007 3:54 PM
To: [email protected]
Subject: Re: Upgrading to CMDB 2.0
**
As far as I know, CMDB 1.x is tied to ITSM 6, and CMDB 2.x is
tied to ITSM 7. That's not a hard and fast requirement, as you could
map them the other way, but it would be a quite large and complex task,
because the 2.x CDM is about 40% smaller than the 1.x CDM, and ITSM 6
isn't wired to talk to the correct classes in CMDB 2.x.
Remedy promised a white paper describing the mappings - about 6
months ago - but I haven't seen it yet, and I really don't expect to.
Rick
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John Hanson
Sent: Thursday, May 24, 2007 3:46 PM
To: [email protected]
Subject: Upgrading to CMDB 2.0
**
Hello all,
We are currently running:
ARS 6.3
Help Desk 6.0
CMDB 1.1
Solaris 9, Oracle 9
We have not implemented CMDB 1.1 yet, although it was installed
along with Help Desk. Management has asked me to get more information
about how to go from CMDB 1.1 to 2.0. Is there a white paper available,
or does anyone have any tips, pitfalls, suggestions, warnings, or other
information they would send my way on how to make the jump to 2.0? We
do not want to jump to ARS 7 or Help Desk 7 at this time, we only want
to upgrade the CMDB installation.
Thanks much,
John Hanson
Remedy Administrator/Developer
The Standard
1100 SW Sixth Avenue
Portland, OR 97204
Telephone (971) 321-7153
[EMAIL PROTECTED]
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