Hi Dwayne; I am not "one of those BMC Support Folks". "Suggestions" made on the ARS List are not tracked and would not be processed anyway.
> Should we submit a Support ticket? Yes. The process for submitting an RFE is to contact BMC Support through formal channels. The RFE submission link for customers was removed and all RFEs are now processed through Support. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Tuesday, June 05, 2007 8:27 AM To: [email protected] Subject: Re: Making an attachment field read-only David, I take it that you are one of these "BMC Support folks", so I'll pass this suggestion on to you. Could you please make attachment fields available to the "Change Field" action, so that they can be changed from read-write to read-only dynamically. There used to be an "Enhancement Request" link. Whatever happened to it? How do we get in touch with these "BMC Support folks?" Should we submit a Support ticket? Dwayne ---- Original message ---- >Date: Tue, 5 Jun 2007 08:18:15 -0700 >From: "Easter, David" <[EMAIL PROTECTED]> >Subject: Re: Making an attachment field read-only >To: [email protected] > >> Does BMC Remedy still accept suggestions? > >Yes - they are called "Request for Enhancement" (RFE) and can be >submitted through the BMC Support folks. > >Thanks, > >-David J. Easter >Sr. Product Manager, Service Management Business Unit BMC Software, >Inc. > >The opinions, statements, and/or suggested courses of action expressed >in this E-mail do not necessarily reflect those of BMC Software, Inc. >My voluntary participation in this forum is not intended to convey a >role as a spokesperson, liaison or public relations representative for >BMC Software, Inc. > >-----Original Message----- >From: Action Request System discussion list(ARSList) >[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin >Sent: Tuesday, June 05, 2007 8:04 AM >To: [email protected] >Subject: Re: Making an attachment field read-only > >Thanks for the suggestion, Brad. > >Does BMC Remedy still accept suggestions? I think it is silly that we >have to go thru all this to lock down an attachment. > >Dwayne Martin >James Madison University > >---- Original message ---- >>Date: Tue, 5 Jun 2007 07:52:16 -0700 >>From: Brad J <[EMAIL PROTECTED]> >>Subject: Re: Making an attachment field read-only >>To: [email protected] >> >>I had the same issue. What we did is create 2 attachment pools. The >>first attachment pool has the ability to add/edit/delete. The second >>one only allows you to view. >>When $OPERATION$ = "CREATE", you make the first attachment pool >>visible, and the other pool hidden behind it. >>On submit, have an AL (action 1) copy the attachments to your hidden >>pool. Then have action2 set the original attachment pool to values to >>$NULL$. >>When $OPERATION = "MODIFY", show the hidden pool (that now has the >>attachments), and hide the first pool. >> >>Brad Joerres >>Thomson Financial >> >> >>On Jun 5, 6:56 am, Dwayne Martin <[EMAIL PROTECTED]> wrote: >>> Greetings everyone, >>> >>> We want to create a "Diary" attachment field, which means that once >you've attached a document you can't delete or change it. >>> >>> I don't see the attachment fields in the field list for the active >link "Change Field" action. Is there any way you can dynamically make >an attachment field read-only? >>> >>> (ARS 7.01 patch 2, Linux server, Oracle 10 db) >>> >>> Dwayne Martin >>> Computing Support >>> James Madison University >>> >>> ____________________________________________________________________ >>> _ ______-____ UNSUBSCRIBE or access ARSlist Archives >>> atwww.arslist.orgARSlist:"Where the Answers Are" >> >>______________________________________________________________________ >>_ ________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>ARSlist:"Where the Answers Are" > >Dwayne Martin >Computing Support >James Madison University > >_______________________________________________________________________ >_ >_______ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >ARSlist:"Where the Answers Are" > >_______________________________________________________________________ >________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >ARSlist:"Where the Answers Are" Dwayne Martin Computing Support James Madison University ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
