Roger,
That would be great! Thank you so much. :-) Neel Gautam Accenture - Chicago Delivery Centre From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Wednesday, June 06, 2007 6:29 PM To: [email protected] Subject: Re: URGENT: Prefixes in Incident form? ** The Incident Number is created by making an entry into another form that I do not remember and can get for you tomorrow. When the entry is made the Incident ID is populated by LastID and it appears that your system is getting confused, for lack of a better explanation, as to what the lastID is. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected] <mailto:[EMAIL PROTECTED]> ]On Behalf Of Neel Guatam Sent: Wednesday, June 06, 2007 6:25 PM To: [email protected] Subject: Re: URGENT: Prefixes in Incident form? ** Joe, The form Code is INC and user define prefix is blank. Now, I checked sql log, escalation log and filter log but I couldn't find any entry with those incident numbers, which is weird! Should I be able to find a record with that incident number for example PPL000000179188 ? It doesn't find any match. Thanks for all your help, it is very much appreciated. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected] <mailto:[EMAIL PROTECTED]> ] On Behalf Of Joe D'Souza Sent: Wednesday, June 06, 2007 5:07 PM To: [email protected] Subject: Re: URGENT: Prefixes in Incident form? Has anyone messed around with the data contained in the form SHR:SchemaNames ? Or perhaps messed with the workflow that references that form that does set fields? If I am not mistaken these prefixes during the time of creation of an incident, comes from the data contained in this table, in particular look for data contained in the two fields: Form Code, and User Defined Prefix.. Not sure if that will lead you to a solution but you might as well strike out possibilities.. Joe From: Action Request System discussion list(ARSList) [mailto:[email protected] <mailto:[EMAIL PROTECTED]> ] On Behalf Of Joe D'Souza Sent: Wednesday, June 06, 2007 4:29 PM To: [email protected] Subject: Re: URGENT: Prefixes in Incident form? Neel, All I can say is that PPL is a prefix for CTM:People form and WLG is a prefix for Work Log form.. Its strange that these prefixes seem to mix up with your incident requests.. Have you noted under what circumstances these wrong prefixes get used? Maybe this is indeed a bug and not 'defective by design' :-)... Try isolating these tickets and reproducing similar tickets and find out under what circumstances these tickets get created with these wrong prefixes.. Joe -----Original Message----- From: Action Request System discussion _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
