The Incident Number is created by making an entry into another form that I do not remember and can get for you tomorrow. When the entry is made the Incident ID is populated by LastID and it appears that your system is getting confused, for lack of a better explanation, as to what the lastID is.
-----Original Message----- From: Joe D'Souza <[EMAIL PROTECTED]> To: [email protected] Sent: Wed, 6 Jun 2007 7:02 pm Subject: Re: URGENT: Prefixes in Incident form? ** Have you tried searching for that incident using the incident description or some other identifying field and checking what the incident ID is? Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Neel Guatam Sent: Wednesday, June 06, 2007 6:25 PM To: [email protected] Subject: Re: URGENT: Prefixes in Incident form? ** Joe, The form Code is INC and user define prefix is blank. Now, I checked sql log, escalation log and filter log but I couldn’t find any entry with those incident numbers, which is weird! Should I be able to find a record with that incident number for example PPL000000179188 ? It doesn’t find any match. Thanks for all your help, it is very much appreciated. Neel Gautam Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship · Best People · Client Value Creation · One Global Network · Respect for the Individual · Integrity From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Wednesday, June 06, 2007 5:07 PM To: [email protected] Subject: Re: URGENT: Prefixes in Incident form? Has anyone messed around with the data contained in the form SHR:SchemaNames ? Or perhaps messed with the workflow that references that form that does set fields? If I am not mistaken these prefixes during the time of creation of an incident, comes from the data contained in this table, in particular look for data contained in the two fields: Form Code, and User Defined Prefix.. Not sure if that will lead you to a solution but you might as well strike out possibilities.. Joe From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Wednesday, June 06, 2007 4:29 PM To: [email protected] Subject: Re: URGENT: Prefixes in Incident form? Neel, All I can say is that PPL is a prefix for CTM:People form and WLG is a prefix for Work Log form.. Its strange that these prefixes seem to mix up with your incident requests.. Have you noted under what circumstances these wrong prefixes get used? Maybe this is indeed a bug and not 'defective by design' :-)... Try isolating these tickets and reproducing similar tickets and find out under what circumstances these tickets get created with these wrong prefixes.. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Neel Guatam Sent: Wednesday, June 06, 2007 4:45 PM To: [email protected] Subject: URGENT: Prefixes in Incident form? Importance: High Hello my fellow listers, Some incidents are being saved with WLG and PPL prefix rather than INC. A lot of incidents are still saved with INC. However the incidents that are saved with WLG and PPL cannot be searched just by number because the search automatically inserts INC. What could possibly be causing incidents to be saved with anything besides INC? Is workflow not being run on these because INC is what determines they are incidents? How can they be changed back? This is obviously super critical to my customers, any ideas? Thanks in advance, __20060125_______________________This posting was submitted with HTML in it___ ________________________________________________________________________ AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
