Neel,
The incident number get generated on a form called HPD:CFG ticket num Generator and it is actually generated before the ticked has been submitted. It uses the instance id as a unique identifier, on submit it clear the records from the generator form Hope this helps Carin __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
