John, Asking you the obvious maybe but do you have your java SDK bin and lib in your PATH?? Is the version of the SDK installed compatible? And do you have a compatible JRE? with its bin and lib in the PATH too?
Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Reiser, John J Sent: Monday, June 11, 2007 3:10 PM To: [email protected] Subject: Logout error on Midtier 7 and ARS 6.3 Hello Listers, ARS 6.03.00 Patch 14 Midtier 7 Patch 2 New Atlanta Servletexec 5 Java 1.4.2_13 Has anyone come across a problem with logging out of Midtier? I can connect and use Midtier 7 but when I log out, via an AL run process I get the following in the browser: Error. The server encountered an unexpected condition which prevented it from fulfilling the request. java.lang.NoClassDefFoundError: com/remedy/arsys/support/MessageTranslation at pagecompile._shared._logout_xjsp._jspService(_logout_xjsp.java:101) at com.newatlanta.servletexec.JspHttpJspPage.service(JspHttpJspPage.java:41) at com.newatlanta.servletexec.JspServlet.service(JspServlet.java:1024) at javax.servlet.http.HttpServlet.service(HttpServlet.java:856) at com.newatlanta.servletexec.SERequestDispatcher.forwardServlet(SERequestDispa tcher.java:638) at com.newatlanta.servletexec.SERequestDispatcher.forward(SERequestDispatcher.j ava:236) at com.newatlanta.servletexec.SERequestDispatcher.internalForward(SERequest Dispatcher.java:283) at com.newatlanta.servletexec.ApplicationInfo.processApplRequest(ApplicationInf o.java:1809) at com.newatlanta.servletexec.ServerHostInfo.processApplRequest(ServerHostInfo. java:898) at com.newatlanta.servletexec.ServletExec.ProcessRequest(ServletExec.java:1081) at com.newatlanta.servletexec.ServletExec.ProcessRequest(ServletExec.java:963) at com.newatlanta.servletexec.ServletExecService.processServletRequest(ServletE xecService.java:167) at com.newatlanta.servletexec.ServletExecService.Run(ServletExecService.java:20 4) at com.newatlanta.servletexec.HttpServerRequest.run(HttpServerRequest.java:486) BMC Remedy wants me to re-install Midtier 7 Patch 2 "since this is Windows". I had already run through a couple of re-installs last night. I have confirmed the Path for the WEB-INF\lib and everything else they asked me to check. Any help would be appreciated. John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.472 / Virus Database: 269.8.13/843 - Release Date: 6/10/2007 1:39 PM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
