Hi Joe, With our old forms, I had to place it in each text area of our old notification filters. In the new Remedy Service Desk 7 forms, I'll place it in the SYS:Notification form. mjd
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Joe D'Souza Sent: June 11, 2007 4:25 PM To: [email protected] Subject: Re: Web URL - Resolved ** Where did you have to place that? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Doornbos, Mark Sent: Monday, June 11, 2007 5:18 PM To: [email protected] Subject: Re: Web URL - Resolved ** Hi Joe, I placed the following URL in the notification to make it work http://remedywebtest/arsys/servlet/ViewFormServlet?form=HD-HelpDesk <http://remedywebtest/arsys/servlet/ViewFormServlet?form=HD-HelpDesk&server=cowsvtas01&eid=$CaseID$> &server=cowsvtas01&eid=$CaseID$ mjd -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Joe D'Souza Sent: June 11, 2007 4:06 PM To: [email protected] Subject: Re: Web URL ** This (NULL eid) was recently recognized by Remedy as software bug.. I can't seem to find that email or I would forward it to you.. I had that NULL eid problem reported too. And I had the default web path set but yet I am in receipt of such emails having NULL eid's Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Doornbos, Mark Sent: Monday, June 11, 2007 4:45 PM To: [email protected] Subject: Web URL ** HI list, We've placed the default web path in the advanced tab of the admin tool but when we receive a email notification the web URL states: <http://remedywebtest/arsys/servlet/ViewFormServlet?form=HD-HelpDesk&server=cowsvtas01.ad.cityofwpg.org&eid=NULL> http://remedywebtest/arsys/servlet/ViewFormServlet?form=HD-HelpDesk&server=cowsvtas01.ad.cityofwpg.org&eid=NULL As you may notice, the NULL should be our Request ID so when clicked on, it brings back an error stating: ARERR [9280] Server not present in the configured servers list - cowsvtas01.ad.cityofwpg.org We want the URL to direct the support group to the correct incident # via the web. This is what the system generates and I'm wondering if anyone else has come across this and what was the fix? Thanks! mjd __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
