Amen Rick. I did just that about a month ago. Had a nice conversation, and heard many of the same frustrations from Support about the situation.
No, the problem, as I believe stated in the first Email in this thread is with the BMC executive suite.... They better come down from that Ivory tower, cuz they are about to toss the baby out with the bathwater. On 6/13/07, Rick Cook <[EMAIL PROTECTED]> wrote:
** Yeah. Let's remember that Support, despite whatever problems it has on its own, is trying to support the same applications and policies that we are, and they have some of the same frustrations we have. Let's not take out our frustration with engineering and management on the only people most of us can talk to at BMC - Support. Save it up for RUG, when the real sources of the issues will be available to talk to. Spend the next few months accumulating data to support the case you'd like to make, and take it to the execs and engineers there, along with what you'd like done about the problem. No guarantees that you'll get satisfaction, but you should be able to get some face time with the people who own the problems and maybe the solutions. (Hint: I would also spend the next few months setting up appointments with the appropriate people - I don't know how long that takes). *Rick* ------------------------------ *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Ben Cantatore *Sent:* Wednesday, June 13, 2007 8:24 AM *To:* [email protected] *Subject:* Re: BMC Rant ** Its because everyone is so dam fustrated at both the product and the support. Anyone who's been doing Remedy for a long time will remember bad/difficult upgrades (I still have nightmares about 4-5). I think the support issue just compounds the problem. Might be a tense RUG this year if something doesn't improve. Ben Cantatore Remedy Administrator Avon (914) 935-2946 *Susan Palmer <[EMAIL PROTECTED]>* Sent by: "Action Request System discussion list(ARSList)" < [email protected]> 06/13/2007 10:30 AM Please respond to [email protected] To [email protected] cc Subject Re: BMC Rant ** Apparently WE are the only ones noticing that Patrick ! On 6/13/07, *patrick zandi* <[EMAIL PROTECTED] <[EMAIL PROTECTED]>> wrote: ** We had this rant --- in Mar 15th.. I have noticed the RANT's are Getting Closer. -- Patrick Zandi __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___
-- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
