If that's the proper course of action, the best way is to reinstall ARS, which will ensure that all of the files are re-done. If you're sure of which file it might be, you could try just copying that .exe/.dll file from the install files or from a backup. Make sure you get the same one from the same version/patch - you don't want to introduce any mismatches. The drive failure may have had the same cause as your file corruption. Rick _____
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, June 19, 2007 7:58 AM To: [email protected] Subject: Re: ARS SERVER CRASH ** We did replace a failing hard drive that was about to fail but that was after the crash. I will check on the arserver.exe. If a corrupted/failed remedy file is the case what would be the best way to certify the files are okay? Reinstall? Uninstall? Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> www.caretechsolutions.com <http://www.caretechsolutions.com/> _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, June 19, 2007 10:47 AM To: [email protected] Subject: Re: ARS SERVER CRASH ** So the next question is: What else changed? Is it possible that a seemingly unrelated change to the server might have caused this? To be honest, my first thought was that something had corrupted a base .dll or .exe or something. Are there some Windows logs (i.e. Event) that might give a clue as to which file(s) have the problem? Also check the Registry entries for AR System, and make sure that they at least look reasonable. Rick _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, June 19, 2007 7:38 AM To: [email protected] Subject: Re: ARS SERVER CRASH ** It's a clean install that has been running fine for about 5 months. Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> www.caretechsolutions.com <http://www.caretechsolutions.com/> _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, June 19, 2007 10:31 AM To: [email protected] Subject: Re: ARS SERVER CRASH ** Hate to be Mr. Obvious again, but have you recently attempted a server upgrade? _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, June 19, 2007 9:28 AM To: [email protected] Subject: ARS SERVER CRASH Hello, Does anyone have a good guess on why we might be going the following error with our ars 7? It crashed hard all of a sudden and now will not start the application. Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7000 Date: 6/18/2007 Time: 8:35:14 AM User: N/A Computer: CSS-REMEDY-PRD2 Description: The AR System Server CSS-REMEDY-DEV service failed to start due to the following error: AR System Server CSS-REMEDY-DEV is not a valid Win32 application. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> www.caretechsolutions.com <http://www.caretechsolutions.com/> __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
