Melissa, I had a similar issue - I think there's a separate install that you need to do for the CAI plugin, and/or a configuration setting that needs to be in place for it to be enabled. I don't remember all the particulars off the top of my head, but I think there was a KB that covered this.
Rick -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Melissa Reed Sent: Tuesday, June 19, 2007 9:59 AM To: [email protected] Subject: Re: Unable to save incidents (from incidnet or requester consoles) in Remedy 7 This is a new install. We just yesterday installed 7.0.02 patch 4 hoping that it would resolve the issue, but it hasn't. On Jun 19, 11:32 am, Howard Richter <[EMAIL PROTECTED]> wrote: > Melissa, > > What is the patch level of the ServiceDesk you are running also is > this a new install? > > Howard Richter > > On 6/19/07, Melissa Reed <[EMAIL PROTECTED]> wrote: > > > > > We are getting an error message that says "ARERR[8755] The specified > > plug-in does not exist: REMEDY.ARF.CAI" > > > After looking through the api, filter and plugin logs, I have found > > that the filter CAI:EVT:Outbound_Submit_StartFilterAPI_Async_Local > > appears to be the one that is failing. > > > Has anyone seen this or point me in the right direction to fix it? > > > ____________________________________________________________________ > > _______-____ UNSUBSCRIBE or access ARSlist Archives > > atwww.arslist.orgARSlist:"Where the Answers Are" > > -- > Howard Richter > > Remedy ServiceDesk Manager > CedarCrestone Managed Services Center > > [EMAIL PROTECTED] > > ______________________________________________________________________ > _____-____ UNSUBSCRIBE or access ARSlist Archives > atwww.arslist.orgARSlist:"Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
