Hi Rick
You could always create a separate mailbox and set up an Outlook rule to copy incoming emails received by the Remedy mailbox to the new mailbox. Also include the new mailbox in the BCC field for all outgoing emails. That might work OK and would also keep the Remedy mailbox light and clean. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work ========================== ARS List Award Winner 2005 Best 3rd party Remedy Application See the <http://www.westoverconsulting.co.uk/downloads/ESS_Concepts_Guide.pdf> ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Monday, July 02, 2007 9:13 PM To: [email protected] Subject: Retaining Remedy Emails in Outlook Some of you may remember a few versions ago, when the email engine would hang if there were any emails in the Inbox of the Remedy email account. We just made up a rule to delete or move them, and that fixed the problem. I'm on v7.0.1 p2 now, and it's deleting them without any rule, and I don't see any way to tell ARS to retain them. I know that I can keep them in the AR System email messages form, but the customer also wants to store both the incoming and outgoing emails in the actual email account, and neither are being stored at present, despite the fact that we're doing nothing to delete them. The only rule we have in place is to delete Out Of Office emails, so that they don't create a new ticket or start a recursive loop. Anyone have an idea on this? Rick Cook __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
