The SRM:Request form can be found in the User tool by its alias name, Service Request
Colin ARS 7 ServiceDesk 7 MSSQL2005 Windows2003 Colin Chapman, UNCW Phone: 910-962-7356 Email: [EMAIL PROTECTED] -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lunkwill Sent: Tuesday, July 03, 2007 4:27 AM To: [email protected] Subject: Requester Console. Event error 326 Trying to register Change requests via Requster Console, but they get stuck with Request ID: In process. When checking the CAI: Events form it says. --- snip --- Return Message : ARCreateEntry - Required field cannot be reset to a NULL valueSRM:Request : Urgency Rtn Message Code : 326 --- snip --- The Urgency field in the Requester Console is mandatory and filled in via a selectbox. Reading KM-000000024637 (Troubleshooting Problems with the Requester Console in ITSM 7.0) at BMC Support-site, it says: 3. Open the SRM:Request form and see if there was a record created for this event. The problem is that I can't find this form other than via Admintool..... The KM-000000024637 also says that I should find three records in CAI: Events form with the Events: SRM_OUT_CREATE_APP_REQUEST, SRM_OUT_ACTIVATE_APP_REQUEST and SRM_IN_PUSH_APP_REQUEST_INFO All with Return Message "Success" But I only got Event: SRM_OUT_CREATE_APP_REQUEST with above mentioned error. (between the snippets) Any clues? (Running BMC Remedy 7.0.01 with BMC Change Mgmt on Windows 2003..) /regards Johan ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
