If the message says required field cannot be reset to a null value that probably means that somehow the Urgency field is null in the SRM:Request form. This form like most forms in version 7 is alias so when you search for SRM:Requests, Service Request is what shows up, that's the form you want to check. If the urgency field is empty, then that's definately the problem. Check the Summary Defination form and see if somehow your impact field is null (can't imagine that being the case as its required). Then I'd recommend flipping on the logs and see what values are getting set when you try to submit. You will probably require both server and client side logging to see the whole picture.
Also, is this the first time you're setting this up or has this been working? If this was previously working, I'd check back to the last time it was working and see what may have changed. If this is a new setup, check over all your configuration settings. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Lunkwill <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 07/03/2007 04:26 AM Please respond to [email protected] To [email protected] cc Subject Requester Console. Event error 326 Trying to register Change requests via Requster Console, but they get stuck with Request ID: In process. When checking the CAI: Events form it says. --- snip --- Return Message : ARCreateEntry - Required field cannot be reset to a NULL valueSRM:Request : Urgency Rtn Message Code : 326 --- snip --- The Urgency field in the Requester Console is mandatory and filled in via a selectbox. Reading KM-000000024637 (Troubleshooting Problems with the Requester Console in ITSM 7.0) at BMC Support-site, it says: 3. Open the SRM:Request form and see if there was a record created for this event. The problem is that I can't find this form other than via Admintool..... The KM-000000024637 also says that I should find three records in CAI: Events form with the Events: SRM_OUT_CREATE_APP_REQUEST, SRM_OUT_ACTIVATE_APP_REQUEST and SRM_IN_PUSH_APP_REQUEST_INFO All with Return Message "Success" But I only got Event: SRM_OUT_CREATE_APP_REQUEST with above mentioned error. (between the snippets) Any clues? (Running BMC Remedy 7.0.01 with BMC Change Mgmt on Windows 2003..) /regards Johan _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
