Thanks - I was thinking that this would require some work on the
Exchange side. I'll keep working with those folks to see if there's any
way for them to get around this issue.
John
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Tuesday, July 03, 2007 9:44 AM
To: [email protected]
Subject: Re: Questions about the Display name in emails
**
John,
I'm not an Exchange expert but I think that the Exchange server
settings are going to over ride just about anything you do. Often the
Exchange Admins will set it up so that if the email doesn't originate
within Exchange, the display name of the associated email address will
not show. This prevents spam from outside looking like legitimate
email. We went through this for some time where we only saw the senders
email address and not the display name. Again it was for security
reasons.
Thankfully, our Exchange admins have now set up the Exchange
servers so that as long as it's sent from a valid mailbox that requires
a login, they will associate the display name.
Dave
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John Hanson
Sent: Tuesday, July 03, 2007 12:09 PM
To: [email protected]
Subject: Questions about the Display name in emails
**
Hello,
ARS 6.3
Email 6.3
Solaris 9
Oracle 9.2
Our Exchange administrators recently moved the Remedy mailbox to
a new Exchange 2003 server. Since the move, emails sent out from Remedy
are no longer spoofing the display name, although they are still
spoofing the "From" and "Reply to" email addresses. Before the mailbox
move, an email with my account name spoofed as the "From" & "Reply To"
names would come in as "John Hanson", but now that same email is coming
in as "Remedy [EMAIL PROTECTED] <[EMAIL PROTECTED]>".
I have already looked at the AR System Email Mailbox
Configuration form for the outgoing mailbox under the Advanced tab, and
noted that there is a field for "Display Name", currently set to
"Remedy". Is there a way for this display name to dynamically change
for each email that Remedy sends out?
The Exchange admins say that the reason that Exchange is no
longer translating the name is due to increased security restrictions on
the new server.
Any help is greatly appreciated.
Thank you,
John Hanson
Remedy Administrator/Developer
The Standard
1100 SW Sixth Avenue
Portland, OR 97204
Telephone (971) 321-7153
[EMAIL PROTECTED]
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