I am curious: Were you importing SLAs? Or creating them?
Were you successful when creating, or did you experience errors/problems? What is your environment? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of cakrabinaya Sent: Monday, July 09, 2007 9:12 PM To: [email protected] Subject: Re: Share SLA experience Believe it or not, I sequentially put those 500 SLAs in less than a day, not by waiting one SLA successfully created first. And as you said, it was frustrating moment, especially when the SLA engine stopping intermittently after finish uploading Piuhh, I believe some guys are made some mistake upstairs. On 7/9/07, Issotyo P.B Sulistyo <[EMAIL PROTECTED]> wrote: > Yes indeed, it's frustating creating hundred SLA with tight deadline. > Can't imagine how frustate it will be with Cakrabinaya's SLA (He said > thousand SLA!). > > Did you creating 150 SLA at once, I mean sequently adding 150 SLA? Or, > rather wait for one SLA to be built succesfully(thorugh the SLA > Action) then move to the next SLA ? > > IPBS > > On 7/6/07, Hromyak, Nicholas (DHCS-ITSD) <[EMAIL PROTECTED]> wrote: > > We have over 150 SLAs. When deploying, do you mean creating? > > > > If creating, I have found you need to wait for them to build before > > moving on to the next SLA. Rather frustrating when you need to get them > > done quickly. > > > > As for best practices, I would say whatever is most applicable and the > > more generic and better way of getting your users/groups to use the same > > SLAs the better. > > > > Good luck. > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of Issotyo P.B Sulistyo > > Sent: Tuesday, July 03, 2007 9:31 PM > > To: [email protected] > > Subject: Re: Share SLA experience > > > > Hi Cakra, > > > > I had a nightmare when building/deploying around 100 SLA at once, > > since it is very slow. In one of my case, I had my server crashed with > > error Memory Allocation Error (Malloc) when building SLA. Same > > environment with your server. > > > > Did your server patched to version 20 ? ARSYS must be patched to > > Version 20 to avoid Malloc error. > > > > I wonder, is anybody ever deploy SLA more than 100 at once? > > > > IPBS > > > > On 6/18/07, cakrabinaya <[EMAIL PROTECTED]> wrote: > > > Hi All, > > > > > > I'm newbie on Remedy Helpdesk and I need some information about SLA. > > > Could you guys share your experience regarding to SLA deployment. > > > I my self had deployed more than 500 item SLAs at once recently, and > > > more than 1000 item SLAs totally in 1 month. > > > > > > I use Remedy 6.3 with w2k3 as the OS in compaq blade server with 4 > > > processor and 4gb ram, > > > > > > The impact to our server of deploying those SLAs is very significant. > > > It eating almost all the memory and processor resources, and also give > > > application error status on Event Viewer. It needs one week to process > > > all 500 items to built successfully. > > > > > > Does anyone know how many SLAs that securely deployed in one time > > max..? > > > Does anyone ever deploy as many as I do..? Or even more..? > > > And what is the best practice of designing SLA..? Is it per CTI or per > > > Priority and Urgency..? > > > > > > > > > TIA > > > > > > > > ________________________________________________________________________ > > _______ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > ARSlist:"Where the Answers Are" > > > > > > > ________________________________________________________________________ > > _______ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > > the Answers Are" > > > > ________________________________________________________________________ _______ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" > > > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
