Hi Katherine, It depends on if you have workflow setting the particular field in question or not. The field that will give you the proper time when the case was last placed in a "Resolved" status would be called something along the lines of 'Status History.ResolvedTime'. You can view this value from the user tool by hitting control-H when you have the record open.
Hope this helps, Jon On 7/17/07, Katherine Hoffner <[EMAIL PROTECTED]> wrote:
** Hello Group. I have a weird issue with the Resolved time. I will have tickets that are resolved within a minute or two and the resolved timestamp will show 8.46 and 1.06. There doesnt seem to be any consistence with the numbers. When tickets are resolved where is the time being pulled from? -- Katherine __20060125_______________________This posting was submitted with HTML in it___
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