I have called the BMC helpdesk about this issue and they dont have an answer. I am not sure how to fix my issue of the "time to solve" tickets not showing the correct time. I am going crazy. It doesnt help that my manager wants this fixed yesterday.
thanks. katherine On 7/17/07, Katherine Hoffner <[EMAIL PROTECTED]> wrote:
Hello Group. I have a weird issue with the Resolved time. I will have tickets that are resolved within a minute or two and the resolved timestamp will show 8.46 and 1.06. There doesnt seem to be any consistence with the numbers. When tickets are resolved where is the time being pulled from? -- Katherine
-- Katherine _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
