I offer a service where I upgrade data from ITSM xxx (or other legacy data) to ITSM 7. It does involve some customisations of scripts but is very reasonably priced given the normal monumental development and manual task of moving the data. I have moved requesters, support staff, groups, tickets, assets and all related data successfully several times and am moving changes as well as all of the above for BMC itself on a project when the development is done. The data migration aspect is a 1 - 3 month effort for development, which involves mapping the classes used and any attribute abnormalities (for example, in one implementation the "Item" on an asset held two values: the manufacturer and the model), as well as holding mapping workshops. I am able to take a small set of complete "trees" during the mapping workshops so that only a quick job moves the complete set of data. That way, any mapping changes (such as splitting values etc) are done during the workshop itself and the results are available instantaneously. Implementation is usually done over the migration weekend and all data is transferred during that weekend. Records will be available in the correct status and correct assignees and groups even if there have been group changes etc. Please contact me off-list for more information. Cheers Ben Chernys
Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 162 175 0956 GMT + 1 + DST Email: <mailto:[EMAIL PROTECTED]> mailto:[EMAIL PROTECTED] Web: <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com A free notepad for Diary fields: <http://www.softwaretoolhouse.com/downloads/DiaryFieldEditor.htm> http://www.softwaretoolhouse.com/downloads/DiaryFieldEditor.htm An ARS migration, integration, import, batch facility: <http://www.softwaretoolhouse.com/products/SthMupd> http://www.softwaretoolhouse.com/products/SthMupd _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gatewood Kelly Sent: July 19, 2007 4:17 PM To: [email protected] Subject: Re: ITSM 7 - Upgrade advice? ** Julie, We worked on our upgrade from ARS 6.3/ITSM 5.5 to ARS 7/ITSM 7 for many months. We found that this is quite a large task and I would personally recommend that you use a BMC Consulting Partner to help you with this project. The applications are so greatly different from the the old ITSM applications that the upgrade/implementation/data conversion will seem like a monumental task. In the past my company has worked with several BMC/Remedy partners and the only one that I would recommend for this task is IT Prophets. I have included the contact information for IT Prophets in the email. If you any specific questions for me, please let me know. Good Luck. Kelly Gatewood Manager, Remedy Product Line HCA Information Technology & Services 2545 Park Plaza 1E t: 615-344-8583 f: 615-344-8451 e: [EMAIL PROTECTED] w: www.hcahealthcare.com _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Julie L Kanakanui JLKANAKA Sent: Thursday, July 19, 2007 11:29 To: [email protected] Subject: ITSM 7 - Upgrade advice? ** We are starting to plan our upgrade from 6.3 to 7.x. (as well corresponding ARS and CMDB upgrades, and, to make things interesting, a move from Oracle db to SQL). I know there are a lot of posts here with questions/answers/advice. Was wondering if anyone had suggestion on how best to peruse those? And/or I am also looking at BMC support site and have found some webcasts as well as WBT's that look interesting, so if there any suggestions on other good information on that site, that would be welcome. One thing we are trying to determine sooner than later is whether we will need consultant assistance with this or if we can do most on own (1 admin with 2 yrs of experience, 1 new one). Thank you, Julie __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
