Hello listers,
WE have production crash EVERY time we add or modify a people-record
(clicking on 'Save' button on people form). The error seems to be
related with AP:Role form for some reason. Anybody has experienced it?
Any ideas? We literally can not change/add any users in the system!!!!
Following is the entries from arerror.log, any help would be GREATLY
appreciated.
========================================================================
==========
Timestamp: Fri Jul 20 2007 14:54:52.3890
Thread Id: 10028
Version: 7.0.01 patch 003 RTCL 7 070507 200705261928 Jul 11 2007
15:14:12
ServerName: <SERVER>
Database: SQL -- SQL Server
Hardware: Intel Pentium
OS: Windows NT 5.2
RPC Id: 4716179
RPC Call: 3 (CE)
RPC Queue: 390620
Client: <User> from Remedy User (protocol 12) at IP address <IP>
Form: AP:Role
Logging On: Alert API Escalation Filter SQL User FTIndexer Thread
ServerGroup
Code: c0000005
Operation: read
Access Addr: 0x6c4c68c7
Stack Begin:
Addr: 005E1AE8
Addr: 70707553
Stack End
Fri Jul 20 14:54:52 2007 390620 : AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
Fri Jul 20 14:54:52 2007 0xc0000005
Fri Jul 20 14:54:52 2007 390620 : AR System server terminated -- fatal
error encountered (ARNOTE 21)
Fri Jul 20 14:55:50 2007 AssignEng : Cannot open catalog; Message
number = 90 (<server> (0) : RPC: Miscellaneous tli error - System error
(Connection refused)) ARERR - 90
Fri Jul 20 14:55:58 2007 SLMCS : Cannot open catalog; Message number =
90 (<SERVER> (0) : RPC: Miscellaneous tli error - System error
(Connection refused)) ARERR - 90
Fri Jul 20 14:56:03 2007 AssignEng : AR System Application server
terminated -- fatal error encountered (ARAPPNOTE 4501)
Fri Jul 20 14:57:04 2007 SLMCS : Cannot open catalog; Message number =
90 (<SERVER> (0) : RPC: Miscellaneous tli error - System error
(Connection refused)) ARERR - 90
Fri Jul 20 14:57:18 2007 Dispatch : Cannot establish a network
connection to the AR System server (<SERVER> : RPC: Miscellaneous tli
error - System error (Connection refused)) ARERR - 90
Fri Jul 20 14:57:24 2007 BRIE : Cannot open catalog; Message number =
90 (<SERVER> (0) : RPC: Miscellaneous tli error - System error
(Connection refused)) ARERR - 90
Fri Jul 20 14:58:11 2007 SLMCS : Cannot open catalog; Message number =
90 (<SERVER> (0) : RPC: Miscellaneous tli error - System error
(Connection refused)) ARERR - 90
Fri Jul 20 14:58:19 2007 Dispatch : Cannot establish a network
connection to the AR System server (<SERVER> : RPC: Miscellaneous tli
error - System error (Connection refused)) ARERR - 90
Fri Jul 20 14:58:30 2007 BRIE : Cannot open catalog; Message number =
90 (<SERVER> (0) : RPC: Miscellaneous tli error - System error
(Connection refused)) ARERR - 90
Fri Jul 20 14:59:17 2007 SLMCS : Cannot open catalog; Message number =
90 (<SERVER> (0) : RPC: Miscellaneous tli error - System error
(Connection refused)) ARERR - 90
Fri Jul 20 14:59:19 2007 Dispatch : Cannot establish a network
connection to the AR System server (<SERVER> : RPC: Miscellaneous tli
error - System error (Connection refused)) ARERR - 90
Fri Jul 20 14:59:37 2007 BRIE : Cannot open catalog; Message number =
90 (<SERVER> (0) : RPC: Miscellaneous tli error - System error
(Connection refused)) ARERR - 90
Fri Jul 20 15:00:00 2007 SLMCS : Cannot open catalog; Message number =
90 (<SERVER> (0) : RPC: Miscellaneous tli error - System error
(Connection refused)) ARERR - 90
Fri Jul 20 15:00:14 2007 CMDB Dispatcher : Cannot establish a network
connection to the AR System server (<SERVER> (0) : RPC: Miscellaneous
tli error - System error (Connection refused)) ARERR - 90
Fri Jul 20 15:00:14 2007 CMDB Dispatcher : Name parameter (or name
field in a parameter) is empty () ARERR - 102
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