If you were going to do the view field, you could do this a couple ways: 1) A really complicated way is to use PHP, a webserver, and web services in Remedy to have php display out a nicely formatted html page with current information retrieved from Remedy given a ID. You can use the GET method to submit the ticket id so php can retrieve the information.
2) via workflow, replace the template's keywords with the actual data from the fields. This could be tedious given a lot of fields. Outside of the view form, the quick and dirty way would be to just send the email to the user or use Crystal reports if you use them. On 7/27/07, Shawn Stonequist <[EMAIL PROTECTED]> wrote: > Greetings List!!! > > I've setup a series of HTML Email templates for one of our customers that > successfully sends under various conditions when the end-user list in the > entry has an email address- everything works perfectly! > > Now, this customer wants to be able to make a printout to be snail-mailed to > end-users that do not have email addresses. > > I had two thoughts on how to do this, but neither has been successful: > > 1) Create a View Field, with a Set Field action that pulls the HTML Email > Template, then the user can right-click and print. > > 2) Send the user to an HTML webpage that displays the HTML Email Template. > > I prefer #1, since any updates will be applied to "both" x-mails at the same > time, however, on neither of these options have I been able to get the > values to populate (e.g. #$$Last Name$$# in the email is still #$$Last > Name$$# in the View field, even though the Last Name should display "Smith" > instead). > > Any ideas? My only other thought was to email the user, and they would then > print from their email, though this would involve several more steps and a > waiting period, which they would prefer to avoid. > > Thanks SOOO much!!! > > Shawn Stonequist > EMNS, Inc. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the > Answers Are" > -- "A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed." Robert Halstead _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
