Neel, there are known issues with floating licenses and server groups. Contact support for the specifics.
Rick On 8/6/07, Neel Guatam <[EMAIL PROTECTED]> wrote: > > ** > > David, > > > > We are running on AR Server 7.0.01 Patch 003 with ITSM Apps version 7.0.0. > We are running Win 2k3 with SQL Server 2k5. Would you happen to have the > specifics of where this multi-license file would be? We could give it a > shot. > > > > Thank you, > > > > *Neel Gautam* > > Accenture - Chicago Delivery Centre > > Office: 312-693-7279 Mobile: 630-440-6335 > > MSN: [EMAIL PROTECTED] AIM: neelgautam > > > > Core Values: > > Stewardship > > · > > Best People > > · > > Client Value Creation > > · > > One Global Network > > · > > Respect for the Individual > > · > > Integrity > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Shellman, David > *Sent:* Monday, August 06, 2007 2:00 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Floating licenses being treated as read-only > > Neel, > > What AR System version and platform? > > We had a similar situation with 6.0.3 with a name change for the server. > The issue was tied to the multilicense file. We would have to shut down the > server, delete the file and restart. With a restart of the server, the file > is regenerated and our floating licenses would be valid again. > > Dave > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Neel Guatam > *Sent:* Monday, August 06, 2007 2:56 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Floating licenses being treated as read-only > *Importance:* High > > ** > > Hello ARSlisters, > > I have a strange problem. We upgraded our environment with server group. > One day after that, our Incident Management module opens up in read-only > mode. We checked the licenses, they haven't expired yet. As soon as click on > incident management module entry link from home page, we get the following > error: > > No free application user floating write license tokens are available. > > Currently accessing the application form in read-only mode. > > License will upgrade when one is available. : BMC:Incident Mgmt (ARWARN > 9862) > > We are not sure if this is directly related to server group configuration > or not at this moment. Any help would be appreciated. > > Thanks, > > *Neel Gautam* > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
