Hi Rick,
Would you happen to have any defect ID for this? Neel Gautam Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship * Best People * Client Value Creation * One Global Network * Respect for the Individual * Integrity ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Monday, August 06, 2007 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: Floating licenses being treated as read-only ** Neel, there are known issues with floating licenses and server groups. Contact support for the specifics. Rick On 8/6/07, Neel Guatam <[EMAIL PROTECTED]> wrote: ** David, We are running on AR Server 7.0.01 Patch 003 with ITSM Apps version 7.0.0. We are running Win 2k3 with SQL Server 2k5. Would you happen to have the specifics of where this multi-license file would be? We could give it a shot. Thank you, Neel Gautam Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship * Best People * Client Value Creation * One Global Network * Respect for the Individual * Integrity ________________________________ From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Monday, August 06, 2007 2:00 PM To: arslist@ARSLIST.ORG Subject: Re: Floating licenses being treated as read-only Neel, What AR System version and platform? We had a similar situation with 6.0.3 with a name change for the server. The issue was tied to the multilicense file. We would have to shut down the server, delete the file and restart. With a restart of the server, the file is regenerated and our floating licenses would be valid again. Dave ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Neel Guatam Sent: Monday, August 06, 2007 2:56 PM To: arslist@ARSLIST.ORG Subject: Floating licenses being treated as read-only Importance: High ** Hello ARSlisters, I have a strange problem. We upgraded our environment with server group. One day after that, our Incident Management module opens up in read-only mode. We checked the licenses, they haven't expired yet. As soon as click on incident management module entry link from home page, we get the following error: No free application user floating write license tokens are available. Currently accessing the application form in read-only mode. License will upgrade when one is available. : BMC:Incident Mgmt (ARWARN 9862) We are not sure if this is directly related to server group configuration or not at this moment. Any help would be appreciated. Thanks, Neel Gautam This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
