Or, you could grant the users membership to the groups, give them the appropriate permissions, and mark them as unavailable in the groups (so that assignments and notifications don't happen). This is commonly done for managers.
Rick On 8/7/07, Dustin Udy <[EMAIL PROTECTED]> wrote: > > I am wondering if someone could help me with something. > I have a handful of users that need to monitor all of the Incidents that > come into the system for all of our groups. Is there a way I can set > them up so they can monitor the Incidents from the Management tab > without them needing to be a member of all of the groups? I am using > ITSM 7. > > Thanks, > > Dustin Udy > Office of Information Technology > University of Utah > (801)581-3450 > [EMAIL PROTECTED] > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
