Multiple Escalation Pools   ...   Yes

________________________________

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Thursday, August 09, 2007 7:41 PM
To: [email protected]
Subject: AR System 7.1.00 delayed until end of August / early September


** 
All,

 

BMC has decided that more time is needed to ensure the quality of AR
System prior to release. Based on the tests that need to be completed to
verify AR System's quality in an enterprise environment consisting of
highly available architectures and multiple BMC Products, the management
team has extended the delivery date by several weeks.  We hope to make
it available on the web for download (a.k.a. Web GA) no later than
August 31st, 2007. The physical GA date for AR System will then be
Friday September 7th, 2007.

 

Because this extension is being used only to perform further testing,
the feature set has become solid enough that I have been granted
permission to share the "What's New" document that contains details on
the new features found in AR System 7.1.00.  This document can be found
on the new BMC Developer's Network at:

 

http://developer.bmc.com/jiveProd/entry.jspa?categoryID=501&externalID=1
926

 

Here's the quick bulleted list of features:

Enterprise features

*       Customer-driven license enforcement system 
*       Server security attack prevention 
*       Mid-tier security attack prevention for Tomcat installations 
*       Forcing and allowing password changes 
*       Web client IP address logging 
*       Safari browser support 
*       BMC Remedy Mid Tier performance (persistent cache) 
*       Prefetching specified forms 
*       Web services enhancements 
*       Multiple escalation pools 
*       HTTP tracing in the mid tier 
*       Broadened operating system support for Full Text Search on UNIX
and Linux

Server features 

*       Java plug-in server and plug-in API 
*       Updated AR System Java API 
*       Filter error handling 
*       Multiple Field API Calls 
*       Store database views with schema definitions 
*       Service workflow condition and active link action 
*       Disable status history recording and retrieval 
*       Simplified System Form Handling 
*       IBM DB2 9.1 support 
*       HP-UX 11i v3 support 
*       Novell SuSE Enterprise Linux support 
*       Red Hat Enterprise Linux 5 AS/ES support 
*       Enhanced support for Mozilla Firefox 2.0 support 
*       Enhanced support for Microsoft Internet Explorer 7.0 support

Client features 

*       BMC Remedy AR System Administration Console 
*       Data visualization field updates 
*       Results color in tree fields 
*       Page holder enhancements 
*       Ability to change labels for navigation bars 
*       Locale-aware table fields 
*       Customizable background color on rows 
*       Table refresh on interval 
*       Automatic maximizing of windows on target location for web
clients

Usability features 

*       Displaying version information 
*       Pop-up blockers 
*       Wait cursor 
*       Context (right-click) menus 
*       Rounded corner option for trim boxes

BMC Remedy Migrator features 

*       Enhancements to Differences report 
*       Enhancements to Results report 
*       Ignore Prefix option 
*       Packaged view migrations (ability to migrate a specific view and
its fields) 
*       Option to keep or delete dependency and database files

Of most interest to customers will be the first bullet - the
"Customer-driven license enforcement system".  Here's some more info on
that from the What's New document:

 

"Unlike previous versions, AR System 7.1.00 does not use license keys to
enforce limits for any license types except AR Server licenses. Instead,
customers must self enforce limits for all other AR System and
application license types, such as AR User Fixed, BMC Remedy AR FTS
Fixed, BMC:Asset Mgmt Application, and BMC:Change Mgmt User Floating.
Regardless of the type or number of licenses purchased by a customer, AR
System 7.1.00 administrators can add an unlimited number of most
licenses to their systems through the Add or Remove Licenses link in the
AR System Administration Console.

 

Using this link, administrators can also modify and remove licenses
whenever necessary. This enables them to meet users' AR System licensing
needs immediately without waiting for BMC Software to provide a key."

 

I'm sure this will generate a lot of questions and I will endeavor to
answer what I can on this forum both during this pre-release phase and
once the product is released.  This topic will also be covered in a
focused presentation at BMC UserWorld.  In addition, I will post a
second message right after this one that has an extensive FAQ.

 

I appreciate our customer's continued patience in releasing this new
product and look forward to answering questions and gathering feedback
on this new version of AR System.

 
Thanks,
 
David J. Easter
Product Line Manager       <http://www.bmc.com/>        
AR System - BMC Service Management Business Unit

 

 

 
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