If somebody logs in that has a defined float license - but performs no actions that require a license (say submits their own record) - will a license usage be logged?
-John On 8/9/07, Easter, David <[EMAIL PROTECTED]> wrote: > > ** > > ** > > *Q: Do I still need a key for AR System server?* > > A: Yes. You will still need to obtain a key from BMC for each AR System > Server. To expedite this process, we've already created a place where you > can get a temporary license key while you are waiting for your permanent key > to be sent to you. > > > > You will need the following information to request a temporary license key > for trial usage or while the processing of your permanent key is performed: > > > > 1. Login to Support Central at http://www.bmc.com/support > 2. Click on the Licensing and > Passwords<http://www.bmc.com/info_center_support/overview/0,3252,19097_61032733,00.html> > link > > 3. Click on the Request a Trial/Temporary > License<http://www.bmc.com/support/hou_Support_Secure/0,,19097_61032733_77980715,00.html> > link > > 4. Agree to the *End User License Agreement*** > 5. Choose your product and enter the requested information > 6. Click the Request License button > 7. Your temporary license key will be sent via Email > > > NOTE: The keys generated on this page are 30 day trial keys. Remember to > return > > to the Licensing page to obtain your permanent keys when you are > notified they > are ready. > > * * > > *Q: So if I want to increase the number of AR System Fixed or Floating > Users on my licensed AR System server, do I need a key?* > > A: No. You do not need a key. To increase the number of users, you will > only need to go into the Administration Console and increase the number of > licenses. You will then need to notify BMC or a BMC partner that you have > increased the number and wish to purchase the amount to which you've > increased. > > > > *Q: If I upgrade AR System Server to 7.1.00, but not my ITSM application ( > e.g. Change Management), will I still need keys for my ITSM application?* > > A: No. License management is done by the server – so if you upgrade your > AR System server to 7.1.00, the applications will no longer require a key > to be licensed. > > > > *Q: So you're getting rid of licensing?* > > A: No. We are removing the need for *keys* to license AR System based > applications, users, and add-ons. A license is still required. Licenses > will still need to be purchased and entered into the AR System > Administration Console. The big difference is that a key is no longer > required to enter that license. > > > > *Q: Does this change any licensing restrictions?* > > A: No. Licenses behave just as they do in AR System today. The > difference is that a key is no longer required to enter that license. > > > > *Q: How is license usage kept on the server?* > > A: To gather information about license usage, each AR System server scans > the system approximately every 45 minutes and writes the results to a file > named LicenseReport.txt. This file contains a running log of license > usage for each license type. > > > > *Q: LicenseReport.txt - that's a text file?* > > A: Yes – and it is human readable. It could also be used by developers > for other purposes such as long term trending of license usage. > > > > *Q: How will BMC ensure that the log file is not tampered with?* > > A: By moving to this license key model, BMC is extending its trust in > customers. We expect that this file will not be tampered with beyond > expected maintenance actions – for example, backing the file up after a > billing period. The file does contain an internal checksum that could be > used by BMC in extreme cases of misuse. > > > > *Q: How can I monitor my usage to ensure I'm not using more licenses than > I can afford?* > > A: To make sure that you are in compliance with your purchased licenses, > you can periodically generate a license usage report for each of your AR > System servers (including each server in a server group). The report > contains the following information: > > - For AR System and application user floating licenses, the greatest > number of licenses *in use *at the same time during the period covered by > the report. > > - For AR System and application user fixed licenses, the greatest number > of licenses *assigned *at the same time during the period covered by the > report. > > - For applications or add-ons, whether the application or add-on has been > licensed. > > > > *Q: How do I generate that license usage report?* > > A: You can generate it from the Administration Console or through a > command line on the AR System server. The report is written to a file > named ReportResult.csv. If the report was generated from the console, the > csv file will be automatically transferred back to the client for viewing in > any .csv capable viewer (e.g. Excel). > > > > *Q: Can that report be run against a specific date range?* > > A: Yes, assuming that date range is captured in the LicenseReport.txt log > file. > > > > *Q: ReportResult.csv - that's another text file? Couldn't that be > tampered with as well?* > > A: By moving to this license key model, BMC is extending its trust in > customers. We expect that this file will not be tampered with if > presented to a BMC representative. However, this file too has an internal > checksum that could be used by BMC in extreme cases of misuse. > > > > *Q: Can I see who is using a given license using this new license key > model?* > > A: That capability has not been enhanced beyond existing features found in > today's AR System. We hope to be able to expand on these capabilities in > a future release. > > > > *Q: I don't want an unlimited number of users logging into my system. Can > I control that in some way?* > > A: Yes. When you add AR System or application user licenses to a server, > you specify the number of such licenses. This number is the maximum number > of licenses available* *for use. This is equivalent to the number of > users that were defined within a key previously – but now they are defined > by the Administrator. > > > > *Q: So I have to enter the number of licenses I purchased?* > > A: No. You can make any number of user licenses available on your server > regardless of the number you purchased. For example, if you purchased 10 AR > User Fixed licenses but need to use 15, you can immediately update the > Number of Licenses field—you do not have to wait for BMC to give you a key. > You are expected to report this increase in usage to BMC and will be charged > accordingly. If, during an audit, BMC finds that your usage exceeded your > purchased license count, you will be billed for the additional use. > > > > *Q: Can I set the number lower than the number of licenses I purchased?* > > A: Yes. We expect that some customers will choose this option to ensure > that they do not exceed the number of licenses that they have purchased, but > have a "soft cap" that can be raised if they begin to run out of licenses. > > > > *Q: Can I set the number higher than the number of licenses I purchased?* > > A: Yes. If you set the number higher than the number of licenses you > purchased but find that your usage never exceeds the number of licenses you > purchased, you will remain in compliance. However, if your usage report > shows that you have exceeded your number of purchased licenses, you will > then need to notify BMC or a BMC partner that you have exceeded your > purchased total and wish to purchase the amount to which you've increased. > > *David J. Easter* > Product Line Manager [image: BMC Software] <http://www.bmc.com/> > > AR System - BMC Service Management Business Unit > > > __20060125_______________________This posting was submitted with HTML in > it___ -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
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