Well, I wasn't going to add anything to this, but I do have one simple
one that I think will be inherently fixed. My issue is that whenever you
alt-tab away from admin tool, if you have a filter/escalation/active
link window open, and lets say your focus is on the run if line and you
are building yoru qualification, you alt-tab away and back and the
default focus goes to the name of such object.

For instance, you are creating a new active link and name it "really
really long name goes here and you don't want to have to retype it" and
you click in the run-if, type 'Status' < 3 AND and then you want to
alt-tab over to the user tool to look at something. You alt tab back,
and instantly start typing 'Priority' > 1. Now, guess what, then new
name of  your active link shows 'Priority' > 1 instead of what you had
earlier.

Now you have to go back in and re-type the name of the active link.. How
frustrating is that! I would like focus to remain where it was before I
alt-tabbed away from the window. Don't move my cursor around on me!

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Andrew Hicox
Sent: Tuesday, August 14, 2007 11:12 AM
To: [email protected]
Subject: Re: AR System Developer Studio Wishlists

** 

You know ... while I'm at it ... one other wishlist item:

active links that can call a SOAP service for set-fields actions.

Bonus, if they can be called from the client but executed on the server.

That is, the SOAP set fields act just like an SQL set fields ... the
client talks to the server, the server talks SOAP to wherever and
returns the data.

That would be HUGE.

-A

On Aug 14, 2007, at 10:25 AM, Nall, Roger wrote:


        **

        Andrew,

         

        I believe Abydos does most of this.

         

        HTH,

         

        Roger A. Nall

        Manager, OSSNMS Remedy

        T-Mobile USA

        Desk: 813-348-2556

        Cell: 973-652-6723

        FAX: 813-348-2565

        sf49fanv     AIM IM

        RogerNall   Yahoo IM

         

        
________________________________


        From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Andrew Hicox
        Sent: Tuesday, August 14, 2007 11:23 AM
        To: [email protected]
        Subject: Re: AR System Developer Studio Wishlists

         

        Word up on that. Real-time debugging of filters and field values
would be great.

         

        On that same tip ...

         

        Visual representation of filters and active links. If nothing
else, maybe at least some sort of visio integration, where one can
select a group of filters and export a flowchart showing how they are
related.

         

        Deconstructing large filter stacks to understand what they do,
and making flowcharts to demonstrate to other developers and management
what they do is a massive biatch ...

         

        Or maybe I'm just so new to this that I don't know about some
other fabulous 3rd party tool that will do this for you. In either case,
it would be a killer feature for the admin tool.

         

        -A

         

         

        On Aug 14, 2007, at 9:57 AM, Rick Cook wrote:

        
        
        

        **

        I would like a real time debugging tool, able to start at any
point in a process and watch in a dual window as the workflow processes,
either step-by-step or for an entire process, and the data changes.

         

        I would also like a tool that makes adding Help Text easier
(perhaps linking to the Remedy docs?), since we don't seem to get that
from the ITSM engineers any more.

         

        Rick

        
________________________________


        From: Action Request System discussion list(ARSList)
[mailto:[email protected] <mailto:[email protected]> ] On Behalf Of
Willem Nel
        Sent: Tuesday, August 14, 2007 7:34 AM
        To: [email protected] <mailto:[email protected]> 
        Subject: AR System Developer Studio Wishlists

        ** Since David admitted that we are going to be getting a new
Admin Tool pretty soon, it must mean that they are already working on
it.
        
        Now would probably be a good time to put together a wish list.
Maybe someone involved in the product is watching the list and can pick
out some of the stuff we want. Who knows, we might get lucky and
actually get some of them as part of the replacement. 

        
        Here's my wishlist:
        
        - Undo/Redo
        - Larger windows for editing the workflow
        - Multi-platform (Yes, I know this is probably never going to
happen) 
        - I want to be able to edit everything in one place. Groups and
Users is part of the admin process, and should be editable in the
administration tool.
        
        So, what's your wishes for the new tool?
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