Michael, You should also know that after a person is granted "Sub Admin" rights they can login to the Admin tool and can control the form(s) that you give them access too.(add/delete fields and maybe even workflow related to that form) They can also alter any menu on the ARS server too.
IMO, this is a VERY BAD THING to do so that a user can delete data. There are more "modern" approaches to giving users the ability to delete data. ( However I do not know if ITSM version X uses them.) Specifically I am referring to workflow based solutions like the Application-Delete-Entry and Application-Query-Delete-Entry special functions along with related Delete filters. So pick your poison wisely. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 8/13/07, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: > ** > > Maybe I was unclear: > > 1. The user must have a fixed licence. > 2. They must belong to group Sub Administrator in the User Form > 3. They must belong to that group which is defined on page > 'Subadministrative Permissions' in Admin Tool. > > When the log in to admin tool, they will be able to see those forms, for > which they are subadmins, no other forms will be shown. > > L ars <snip> > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] Behalf Of Durrant, Michael M. - ITSD > Sent: Monday, August 13, 2007 3:47 PM > To: [email protected] > Subject: Subadministration / Deleting records > > ** > The ARS 7 documentation says that subadministrators can delete records. I > have given the appropriate groups Subadministrator permissions to the form > and I still can't get the Delete function to work. Any ideas? > > thanks, > > Michael _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
