*** Hi List, When you - (as a requester) reopen a ticket the status in the HPD:HelpDesk remains resolved.
When a ticket is reopen there is no Email Notification ITSM Version 7. Service Desk . Requester consol - Incident Management. Regards, Rami _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
