The requester is reopening the service request not the Incident.
-----Original Message----- From: Rami S Ayoub <[EMAIL PROTECTED]> To: [email protected] Sent: Sun, 19 Aug 2007 1:40 pm Subject: Requester consol - Incident Management. ** *** Hi List, When you - (as a requester) reopen a ticket the status in the HPD:HelpDesk remains resolved. When a ticket is reopen there is no Email Notification ITSM Version 7. Service Desk . Requester consol – Incident Management. Regards, Rami __20060125_______________________This posting was submitted with HTML in it___ ________________________________________________________________________ AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
