** And how we will handle this service request? , I mean for me as support role how I will know that the user looking for service request.
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Sunday, August 19, 2007 11:42 PM To: [email protected] Subject: Re: Requester consol - Incident Management. ** The requester is reopening the service request not the Incident. -----Original Message----- From: Rami S Ayoub <[EMAIL PROTECTED]> To: [email protected] Sent: Sun, 19 Aug 2007 1:40 pm Subject: Requester consol - Incident Management. ** *** Hi List, When you - (as a requester) reopen a ticket the status in the HPD:HelpDesk remains resolved. When a ticket is reopen there is no Email Notification ITSM Version 7. Service Desk . Requester consol - Incident Management. Regards, Rami __20060125_______________________This posting was submitted with HTML in it___ ________________________________ AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com <http://www.aol.com/?ncid=AOLAOF00020000000437> . __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
