I see. Still would just be nice to go to one place for everything... oh well. I figured out that IE seems to crash when downloading patch content from BMC (not sure if it's me or them). But I was able to download via firefox. Though, I'm not able to search the KB with firefox... grrr..
On 8/20/07, Easter, David <[EMAIL PROTECTED]> wrote: > The EPD only replaces the place where you used to go to download entire > products - i.e. the "Download" portion of the "Downloads & Patches" > link. > > The patches are still provided in the same way that they were prior to > the new EPD going live. > > Here's many of the important links that get requests on ARSList: > > Q) I want to download a product that I bought, have under support, or > that I want to trial > A) Go to the EPD link at: http://webapps.bmc.com/epd > Q) I want to get patches for a product > A) Go to the Product Patches link at: > http://www.bmc.com/server/available.cfm?fc=REMPATCH > Q) I want to request a key either for trial, temporary or permanent use > A) Go to the License and Password link at: > http://www.bmc.com/info_center_support/overview/0,3252,19097_61032733,00 > .html > Q) I want to find a documentation guide, statement of direction, white > paper or technical bulletin > A) Go to the Documentation link at: > http://www.bmc.com/info_center_support/overview/0,3252,19097_4736144,00. > html > Q) I want to check the compatibility matrix > A) Go to the Compatibility matrix link at: > http://www.bmc.com/support/bmcremedycomp/index.htm > Q) I want to find information for developers, ask a general question or > download community available utilities > A) Go to the BMC Developer's Network link at: > http://developer.bmc.com/ > > Thanks, > > -David J. Easter > Sr. Product Manager, Service Management Business Unit > BMC Software, Inc. > > The opinions, statements, and/or suggested courses of action expressed > in this E-mail do not necessarily reflect those of BMC Software, Inc. > My voluntary participation in this forum is not intended to convey a > role as a spokesperson, liaison or public relations representative for > BMC Software, Inc. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Robert Halstead > Sent: Monday, August 20, 2007 12:01 PM > To: [email protected] > Subject: Re: BMC have done it again > > so I'm confused now. For patches to Remedy, do we go through the EPD or > the old way? I'm looking for patch 22 but I'm not sure if the files the > EPD are the up-to-date files or some other version. Also, has anyone > had any trouble actually downloading the patch contents the old way? It > seems that IE become un-responsive after a little while. > I'm tring to get the documentation on the server patch and it seems to > kill IE. > > On 8/20/07, patrick zandi <[EMAIL PROTECTED]> wrote: > > ** > > must have got confused with the email sent me by BMC is says.. > > > > > > New Electronic Product Distribution Site for All BMC Software Products > > > > Our BMC Software Customer Support Web site has been enhanced to > > provide our customers with greater self-service capabilities. The > > launch of our new Electronic Product Distribution site gives you > > increased direct access to our products and offers: > > > > A single download site for all BMC products Self-serve maintenance > > downloads Ease of use through a four-step download process and search > > capabilities License Key Information for each version of your product > > Individualized "Favorites" list of products Thanks Dave.. > > > > > > > > On 8/20/07, Easter, David <[EMAIL PROTECTED]> wrote: > > > ** > > > > > > > I thought it was going to provide me with my licesnes too, I just > > > > did > > not see it though... ? > > > > > > License key generation is not within the EPD structure and remains > > available in its original location on Support Central. You can find > > it under the "Licensing and Passwords" link. > > > > > > > > http://www.bmc.com/info_center_support/overview/0,3252,19097_61032733, > > 00.html > > > > > > There are links to this site within the "license key information" > > > document > > for each product. > > > > > > Thanks, > > > > > > > > > -David J. Easter > > > Sr. Product Manager, Service Management Business Unit BMC Software, > > > Inc. > > > > > > The opinions, statements, and/or suggested courses of action > > > expressed in > > this E-mail do not necessarily reflect those of BMC Software, Inc. My > > > voluntary participation in this forum is not intended to convey a role > > > as a spokesperson, liaison or public relations representative for BMC > > Software, Inc. > > > > > > > > > ________________________________ > > From: Action Request System discussion list(ARSList) > > [mailto:[email protected] ] On Behalf Of patrick zandi > > > Sent: Monday, August 20, 2007 5:20 AM > > > To: [email protected] > > > Subject: Re: BMC have done it again > > > > > > > > > ** > > > Tested it a minute ago.. worked fine.. > > > The only complaint I had was the search function, if you previously > > selected a product then decided to add something with seach text - it > > clears out what you selected. > > > Works Great.. Much better tool. > > > I thought it was going to provide me with my licesnes too, I just > > > did not > > see it though... ? > > > > > > > > > On 8/20/07, Ian Trimnell <[EMAIL PROTECTED] > wrote: > > > > ** > > > > > > > > > > > > Just went to BMC Support Central to check out the latest patches > > > > and > > have noticed that they have gone and changed the product download > area. > > This has now changed to "Electronic Product Distribution" (or EPD) and > > > it does not now work with any of my browsers :-( > > > > > > > > > > > > Response from https://webapps.bmc.com/epd/ is: > > > > > > > > Proxy Error > > > > > > > > The proxy server received an invalid response from an upstream > server. > > > > The proxy server could not handle the request GET /epd/. > > > > > > > > Reason: Error reading from remote server > > > > > > > > Why oh why do these people go and change things? BTW, I am using > > Firefox 2 and IE 6 and they both worked with the old download system. > > > So my question to BMC is 'what has changed?' > > > > > > > > Yours in frustration, > > > > Ian ________________________________ > > Ian Trimnell, AR System Lead Developer (amongst other jobs), > > > > Specialist Support & Information Team, Academic & Administrative > > Computing Service > > > > Open University, MILTON KEYNES, UK > > > > Phone: 01908 653741 web: http://www.open.ac.uk/ > > __20060125_______________________This posting was submitted with HTML > > in it___ > > > > > > > > > > > > -- > > > Patrick Zandi __20060125_______________________This > > posting was submitted with HTML in it___ > > __20060125_______________________This posting was submitted with HTML > > in it___ > > > > > > > > -- > > Patrick Zandi __20060125_______________________This posting was > > submitted with HTML in it___ > > > -- > "A fool acts, regardless; knowing well that he is wrong. The ignoramus > acts on only what he knows, but all that he knows. > The ignoramus may be saved, but the fool knows that he is doomed." > > Robert Halstead > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the > Answers Are" > -- "A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed." Robert Halstead _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
