I like the old way better, with a twist, to accommodate the Product cats. Think of it in terms of a sentence, from the user's perspective: I need to have a <cat 1> of <cat 2> done to my <cat 3>. i.e. I need to have an Install of Microsoft Project done to my Laptop. Then the Product cats can list the details of the hardware/software being installed/fixed, etc. Rick _____
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Wednesday, August 22, 2007 8:08 AM To: [email protected] Subject: Operational Categorizations ** Good morning, We've had a meeting and the management wants to consider reversing the Operational Categorizations. It doesn't really make sense to me, but I thought I'd post it here and see if anyone else has done it, and if so, what ramifications you've run into. In the normal way that BMC suggests, you do something like: Tier 1 Tier 2 Tier 3 Patch Server Patch Client Install Server Software Install Server Hardware Install Client Software Install Client Hardware However, the way they are proposing would be more like: Tier 1 Tier 2 Tier 3 Server Patch Server Install Software Server Install Hardware Client Patch Client Install Software Client Install Hardware To me I can see how it would add extra steps, plus reduce the usefulness if you need something that doesn't have a Tier 1 in the new format, such as if you have a Blackberry patch and there is no "Patch" on Tier 1, how do you select it? I'm curious if there are any other gotchas out there. Thanks, Shawn Pierson 5444 Westheimer Rd Houston, TX 77056 (713)989-7226 Private and confidential as detailed here <http://www.sug.com/disclaimers/default.htm#Mail> . If you cannot access hyperlink, please e-mail sender. __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
