The problem is that in what appears to be the new "recommended" way,
Install would be Operational Categorization Tier 1, Microsoft Project
would be the Product Name, and your laptop would be a CI that is related
to the ticket.
I agree with you though, I prefer the old way better.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Wednesday, August 22, 2007 10:21 AM
To: [email protected]
Subject: Re: Operational Categorizations
**
I like the old way better, with a twist, to accommodate the
Product cats. Think of it in terms of a sentence, from the user's
perspective:
I need to have a <cat 1> of <cat 2> done to my <cat 3>.
i.e. I need to have an Install of Microsoft Project done to my
Laptop. Then the Product cats can list the details of the
hardware/software being installed/fixed, etc.
Rick
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Wednesday, August 22, 2007 8:08 AM
To: [email protected]
Subject: Operational Categorizations
**
Good morning,
We've had a meeting and the management wants to consider
reversing the Operational Categorizations. It doesn't really make sense
to me, but I thought I'd post it here and see if anyone else has done
it, and if so, what ramifications you've run into.
In the normal way that BMC suggests, you do something like:
Tier 1 Tier 2 Tier 3
Patch Server
Patch Client
Install Server Software
Install Server Hardware
Install Client Software
Install Client Hardware
However, the way they are proposing would be more like:
Tier 1 Tier 2 Tier 3
Server Patch
Server Install Software
Server Install Hardware
Client Patch
Client Install Software
Client Install Hardware
To me I can see how it would add extra steps, plus reduce the
usefulness if you need something that doesn't have a Tier 1 in the new
format, such as if you have a Blackberry patch and there is no "Patch"
on Tier 1, how do you select it? I'm curious if there are any other
gotchas out there.
Thanks,
Shawn Pierson
5444 Westheimer Rd
Houston, TX 77056
(713)989-7226
Private and confidential as detailed here
<http://www.sug.com/disclaimers/default.htm#Mail> . If you cannot access
hyperlink, please e-mail sender. __20060125_______________________This
posting was submitted with HTML in it___
__20060125_______________________This posting was submitted with HTML in
it___
Private and confidential as detailed <a
href="http://www.sug.com/disclaimers/default.htm#Mail";>here</a>. If you cannot
access hyperlink, please e-mail sender.
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the
Answers Are"
