I know that it's rather tedious, but I would try turning on the workflow logs and submitting a request that ends up in the Console, and then track through each workflow object that managed data to/from each of their related forms to ensure that I fully understand the entire process and that I understand each of the places that the fields already in the Console are populated from. Then I could ensure that my new field IDs track accordingly.
The new ITSM subsystems like this one are so new and so convoluted that this is often the only way to get it right without hacking one's way through the dense underbrush of code. Rick On 8/23/07, Howard Richter <[EMAIL PROTECTED]> wrote: > > ** Scott, > > I tried that and received this error when I opened the overview console > > ARERR [311] Error:ARGetListEntryWithFields - Field ID is not related to > this form > > Howard > > > On 8/23/07, Scott Parrish <[EMAIL PROTECTED]> wrote: > > > > ** > > > > Howard, > > > > Copy the Next Target Date field from the HelpDesk form into the SHR > > :ARDBC_OverviewConsoleTemplate (if it doesn't already exist there, which > > I don't think it does). Next, open the SHR :ARDBC_OverviewConsole form > > and add the Next Target Date field to that form (It should now be available > > since you added it to the template form). Now, go into the User Tool and > > open the SHR:ARDBCFields form and add the field mapping for the Next > > Target Date. Lastly, add the Next Target Date field to the Overview Console > > table. If I'm not mistaken, that should do it! > > > > Scott Parrish > > IT Prophets, LLC > > (770) 653-5203 > > http://www.itprophets.com > > > > ------------------------------ > > > > *From:* Action Request System discussion list(ARSList) [mailto: > > [EMAIL PROTECTED] *On Behalf Of *Howard Richter > > *Sent:* Thursday, August 23, 2007 10:09 AM > > *To:* [email protected] > > *Subject:* Need to add field a to the Overview Console Assigned work > > table > > > > ** > > > > Good morning all, > > > > I need your help. I need to add a field from the HD:Help Desk form from > > the SLM tab 'Next Target Date') to the Overview Console Assigned work table. > > > > > > I know that the Overview Console is feed from the "Assigend work table" > > is feed from the SHR:ARDBC_OverviewConsole form, but I remember seeing > > something on the arlist that it takes more then just adding the field there. > > > > > > Could some kind person, point me to a doc or give me directions (and be > > nice) on how to push data from the HD:Help Desk to the OverviewConsole? > > > > As always thanks, > > -- > > Howard Richter > > > > Remedy ServiceDesk Manager > > CedarCrestone Managed Services Center > > > > [EMAIL PROTECTED] > > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
