Doug,
We are trying to do screen pops with our VOIP system through Apropos and
we couldn't get it to work with the Remedy Macro. Can you provide the actual
command and macro you are passing to the Remedy Macro? I went as far as
going to BMC and they said it wouldn't work because it's a bug with
remedymacro. I'm also on 6.3 patch 19. I'm dying to get this to work.
Thanks
Steve
Windows 2003
ARSystem 6.3 Patch 19
Mid-Tier 6.3 Patch 20
HelpDesk 6.3
Oracle 10gR1
On 8/24/07, Tanner, Doug <[EMAIL PROTECTED]> wrote:
>
> **
>
> Yes, we just recently integrated (Screen Pops) CISCO with Remedy 6.3 (real
> Simple) Cisco invokes a Remedy Macro – that opens the Request form in a new
> mode, passes the "employee id" which performs a lookup.
>
>
>
> Doug Tanner
>
>
>
>
>
>
> ------------------------------
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Steve Brown
> *Sent:* Thursday, August 23, 2007 5:13 PM
> *To:* [email protected]
> *Subject:* CISCO IVR interface to ARS
>
>
>
> ** We are in the process of going to a Voip phone system and integrating
> the
> CISCO IVR platform with our ARS 6.3 custom call center application.
> (currently we are using very old Edify with an analog ROLM solution)
>
> Has anyone interfaced ARS to the CISCO IVR software ?
>
> Steve
> [EMAIL PROTECTED]
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