What are the terms and conditions? (this determines if the sla will attach) What are the start when and stop when conditions?
John ----- Original Message ---- From: Emad Zaky <[EMAIL PROTECTED]> To: [email protected] Sent: Monday, August 27, 2007 4:31:42 PM Subject: !HELP! - SLM does not move from attached status ** Hi, ORacle 10g Solaris 10 SLM 7.0.3 AR system 7.0.1 Patch 3 ITSM Patch 4 I tried creating a bunch of SLA's and the correctly attach themselves to the incident and the status is "attached". The problem is they never move from this status. I checked the generated filters and noticed this qualification on the milestone filter: ( 'Status' < "Resolved") AND ( 'zD_TADOccurred' = "SL221932505200RtLo4wBSSHQABaYA" ) The problem is that on the Help Desk form the value 'zD_TADOccurred' is always null so this filter does not fire. Anyone seen this before?? Regards, Emad __20060125_______________________This posting was submitted with HTML in it___ ____________________________________________________________________________________ Pinpoint customers who are looking for what you sell. http://searchmarketing.yahoo.com/ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
