Hi, ORacle 10g Solaris 10 SLM 7.0.3 AR system 7.0.1 Patch 3 ITSM Patch 4 I tried creating a bunch of SLA's and the correctly attach themselves to the incident and the status is "attached". The problem is they never move from this status.
I checked the generated filters and noticed this qualification on the milestone filter: ( 'Status' < "Resolved") AND ( 'zD_TADOccurred' = "SL221932505200RtLo4wBSSHQABaYA" ) The problem is that on the Help Desk form the value 'zD_TADOccurred' is always null so this filter does not fire. Anyone seen this before?? Regards, Emad _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
