I made the terms and conditions very simple: Priority = Low. The start : Status = Assigned Stop : Status = Resolved
Emad On 8/27/07, john rosquist <[EMAIL PROTECTED]> wrote: > > ** What are the terms and conditions? (this determines if the sla will > attach) What are the start when and stop when conditions? > > John > > > ----- Original Message ---- > From: Emad Zaky <[EMAIL PROTECTED]> > To: [email protected] > Sent: Monday, August 27, 2007 4:31:42 PM > Subject: !HELP! - SLM does not move from attached status > > ** Hi, > ORacle 10g > Solaris 10 > SLM 7.0.3 > AR system 7.0.1 Patch 3 > ITSM Patch 4 > > I tried creating a bunch of SLA's and the correctly attach themselves to > the incident and the status is "attached". The problem is they never move > from this status. > > I checked the generated filters and noticed this qualification on the > milestone filter: > > > ( 'Status' < "Resolved") AND ( 'zD_TADOccurred' = > "SL221932505200RtLo4wBSSHQABaYA" ) > > The problem is that on the Help Desk form the value 'zD_TADOccurred' is > always null so this filter does not fire. > > Anyone seen this before?? > > Regards, > Emad > __20060125_______________________This posting was submitted with HTML in > it___ > > > > ------------------------------ > Yahoo! oneSearch: Finally, mobile search that gives > answers<http://us.rd.yahoo.com/evt=48252/*http://mobile.yahoo.com/mobileweb/onesearch?refer=1ONXIC>, > not web links. > __20060125_______________________This posting was submitted with HTML in > it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
