It is true with ITSM VII that remedy does set a field whenever you open the ticket, before saving it. It is not the column 1 record id field, it is a different field. If you close a ticket without saving it, then there is a gap created in this.
As for the C1 core request id, you can get gaps by at least two methods. Method 1: Delete tickets. Method 2: Like Kelly states below, set the IDs in Blocks. If you experience a crash with remedy, then you lose tickets. If you shut down remedy normally, then you do not lose tickets. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gatewood Kelly Sent: Wednesday, August 29, 2007 1:19 PM To: [email protected] Subject: Re: Gaps in Request ID sequence Lee, If you happen to have the next ID block size set, then gaps can occur no matter which version of ARS or ITSM applications you are using. If you using the ITSM 7.0 applications and above, I believe that the application now requests the request ID when the request is initially opened and then if the record is not saved it is "lost" thanks Kelly -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Wednesday, August 29, 2007 13:06 To: [email protected] Subject: Gaps in Request ID sequence Hello, Has anyone got a good explanation of why gaps may appear in the Request ID sequence? I performed a minor rollout on Monday evening, with only a couple changes to workflow on the form in question. I can't think of anything that I could have done that would cause the gaps to appear. Note that these gaps are random, and seem to only have been happening since Monday. I know this can happen if records within the gap are deleted, or if an import was performed with higher Request IDs. I know there was no import. I really don't believe anyone has deleted any records as there are footprints in several other forms where the missing IDs could have been found. I am at ARS 7.0.01 If anyone else has seen this sort of thing, and has any info, I would be very greatful. Thanks Les Ganton ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
