Thank you, We are using a custom app, and there is no workflow to get the Next ID prior to a submit.
The Next Request ID Block Size is set to one. Remedy has not crashed. These gaps seem random, sometimes one missing, sometimes several missing in a row. Funny though that it only seems to be happening since Monday. Anyways, thank you for the response. Les > It is true with ITSM VII that remedy does set a field whenever you open > the ticket, before saving it. It is not the column 1 record id field, it > is a different field. If you close a ticket without saving it, then > there is a gap created in this. > > As for the C1 core request id, you can get gaps by at least two methods. > > Method 1: Delete tickets. > Method 2: Like Kelly states below, set the IDs in Blocks. If you > experience a crash with remedy, then you lose tickets. If you shut down > remedy normally, then you do not lose tickets. > > Thanks, > > > Gary Opela, Jr > > Sr. Remedy Developer > > Leader Communications, Inc. > > 405 736 3211 > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Gatewood Kelly > Sent: Wednesday, August 29, 2007 1:19 PM > To: [email protected] > Subject: Re: Gaps in Request ID sequence > > Lee, > > If you happen to have the next ID block size set, then gaps can occur no > matter which version of ARS or ITSM applications you are using. If you > using the ITSM 7.0 applications and above, I believe that the > application now requests the request ID when the request is initially > opened and then if the record is not saved it is "lost" > > thanks > > Kelly > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] > Sent: Wednesday, August 29, 2007 13:06 > To: [email protected] > Subject: Gaps in Request ID sequence > > Hello, > Has anyone got a good explanation of why gaps may appear in the Request > ID sequence? > > I performed a minor rollout on Monday evening, with only a couple > changes to workflow on the form in question. I can't think of anything > that I could have done that would cause the gaps to appear. Note that > these gaps are random, and seem to only have been happening since > Monday. > > I know this can happen if records within the gap are deleted, or if an > import was performed with higher Request IDs. I know there was no > import. I really don't believe anyone has deleted any records as there > are footprints in several other forms where the missing IDs could have > been found. > > I am at ARS 7.0.01 > > If anyone else has seen this sort of thing, and has any info, I would be > very greatful. > > Thanks > > Les Ganton > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the > Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
