Pascal, I know that the BMC license team can modify a license file with out the server being up, but that might take a long time.
Also what are the steps you took in the upgrade (for example 1. built a 5.xsystem with production data, 2. tested the system, 3. tried to run the upgrade script). hbr On 9/4/07, Tournier, Pascal <[EMAIL PROTECTED]> wrote: > > ** > > Hi Howard, > > > > The problem is that I'm supposed to upgrade the license through the admin > tool but as the server is down, I can proceed anymore with this license > upgrade… I'm wondering if I can replace directly the old "arsystem.lic" with > the new one ? the new one contain reference to the two sets of license key, > so should I remove one of them ? > > > > Thanks > > Regards > > Pascal > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Howard Richter > *Sent:* Tuesday, September 04, 2007 3:21 PM > *To:* [email protected] > *Subject:* Re: Upgrade from Remedy ARS version 5.1.2 to version 6.3 failed > > > > ** > > Pascal, > > > > If the server is not licensed and you have more then 1k records, which > could be causing the error you are seeing > > > > I think you need to get that new 6.3 server licensed. > > > > Howard > > > > > > On 9/4/07, *Tournier, Pascal* <[EMAIL PROTECTED]> wrote: > > ** > > Hi, > > I'm currently running Remedy ARS version 5.0 1.0 2 on oracle database > 8.1based on HP UX > 11.11. I 've created a new Oracle instance version 9 release 2i and tried > to upgr ade R emedy ARS version 6.3 but during the Remedy installation > everything was working fine until the script tried to restart the remedy > application were I get the following error : > > Starting /opt/REMEDY/ars/nespolo/bin/armonitor > > Starting the AR System Server: Tue Sep 4 09:14:15 METDST 2007 > > (ARNOTE 0) > > AR Monitor version 6.03.00 started. > > (ARNOTE 0) > > AR Monitor started. > > Action Request System(R) Server Version 6.03.00 > > Remedy, a BMC Software company. > > Copyright (c) 1991 - 2005 BMC Software, Inc. > > All rights reserved. > > 390600 : This version of the Action Request System(R) is ready for use or > evaluation without p urchasing or activating an authorization key. > > For unlimited capabilities, contact your sales representative. (ARNOTE 27) > > 390600 : The database is not the expected version (may need to run upgrade > program) (ARERR 36) > > 390600 : AR System server terminated -- fatal error encountered (ARNOTE > 21) > > (ARNOTE 0) > > Unable to receive indication that server is up. > > (ARNOTE 0) > > Server (pid:7351) died with 65280. > > Terminating AR System install on signal as user requested ... > > And now, nothing is working anymore... furthermore it seems that several > process > are working and he tries to connect to the database , so I get sometimes > the following error at the prompt : > > Cannot establish a network connection to the AR System server (nespolo (0) > : RPC: Program not registered) ARERR - 90 > > AR System Application server terminated -- fatal error encountered > (ARAPPNOTE 4501) > > (ARNOTE 0) > > Server (pid:19887) died with 65280. > > Action Request System(R) AR System Application Command Dispatcher > Version 6.03.00 > > Remedy, a BMC Software company. > > Copyright (c) 1998 - 2005 BMC Software, Inc. > > All rights reserved. > > Thanks > > Regards > > Pascal > > __20060125_______________________This posting was submitted with HTML in > it___ > > > > > -- > Howard Richter > > Remedy ServiceDesk Manager > CedarCrestone Managed Services Center > > [EMAIL PROTECTED] __20060125_______________________This > posting was submitted with HTML in it___ > > __20060125_______________________This posting was submitted with HTML in > it___ > -- Howard Richter Remedy ServiceDesk Manager CedarCrestone Managed Services Center [EMAIL PROTECTED] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
