Rami There are two fields for Status reason.. the one we see is "z1D_Status_Reason" the hidden is "Status_Reason". You need to add the value to SYS:Status Reason Menu Items form and also modify the fix attributes of "Status_Reason" hidden field to make both fit.
IMHO a very strange design decision. Pedro MX On 9/4/07, Rami S Ayoub <[EMAIL PROTECTED]> wrote: > > ** > > ** > > Peter I have done that in this form and I can see the new item in the menu > but when I'm testing it its give me error > > The Status Reason filed requires a value when the status is either pending > or resolved. ARERR 1291220 > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Lammey, Peter A. > *Sent:* Tuesday, September 04, 2007 9:51 PM > *To:* [email protected] > *Subject:* Re: Status Reason - Service Desk > > > > Goto SYS:Status Reason Menu Items form. > > > > Thanks > Peter Lammey > ESPN MIT Technical Services & Applications Management > 860-766-4761 > > > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Rami S Ayoub > *Sent:* Tuesday, September 04, 2007 2:46 PM > *To:* [email protected] > *Subject:* Status Reason - Service Desk > > ** > > ** > > Hi List, > > > > Does any one trying to add new Status Reason to the Service Desk 7x > > > > Regards, > > Rami > > __20060125_______________________This posting was submitted with HTML in > it___ > __20060125_______________________This posting was submitted with HTML in > it___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
