Hi All,
The compatibility matrix shows the following:
AR System Administrator 7.1.00
Supported on Server 6.3.00?
Yes [6.3.00 features]
Given that, I have installed AR System Administrator 7.1.00. I am running into
an issue when trying to Administer a 6.3.00 server with it. I click on File,
Licenses, Manage User Licenses. I get the following message:
This option is depreciated from BMC Remedy Administrator. Go to BMC Remedy
User and open the corresponding option in the AR System Administration Console.
Being that the server I am trying to manage licenses on is still 6.3, it does
not have an AR System Administration Console.
I may have missed something in the docs. Does anyone know of a way to manage
user licenses given the following above "supported" combination of
Administrator and Server?
Eric Cleereman
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
Behalf Of Easter, David
Sent: Thursday, September 06, 2007 2:03 PM
To: [email protected]
Subject: Re: Version 7.1 Compatibility Matrix
**
"Italics indicate an addition since AR System 7.0.01"
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary
participation in this forum is not intended to convey a role as a spokesperson,
liaison or public relations representative for BMC Software, Inc.
_____
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Robert Tripp
Sent: Thursday, September 06, 2007 9:17 AM
To: [email protected]
Subject: Re: Version 7.1 Compatibility Matrix
**
David,
When I look at the compatibility matrix, and see an italicized yes, what does
that mean? For example, Helpdesk 5.6 is listed as an italicized yes for AR
Server 7.1
Thanks,
-Rob
_____
From: Easter, David [mailto:[EMAIL PROTECTED]
Sent: Wednesday, September 05, 2007 7:52 AM
Subject: Re: Version 7.1 Compatibility Matrix
**
The compatibility matrix is now posted.
http://www.bmc.com/support/bmcremedycomp/index.htm
Thanks,
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary
participation in this forum is not intended to convey a role as a spokesperson,
liaison or public relations representative for BMC Software, Inc.
_____
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Shellman, David
Sent: Tuesday, September 04, 2007 11:22 AM
To: [email protected]
Subject: Re: Version 7.1 Compatibility Matrix
**
Thanks for the update.
Dave
_____
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Easter, David
Sent: Tuesday, September 04, 2007 2:13 PM
To: [email protected]
Subject: Re: Version 7.1 Compatibility Matrix
**
> The compatibility matrix is posted through a different group than the EPD, so
> it's a little bit behind. Should be up soon.
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary
participation in this forum is not intended to convey a role as a spokesperson,
liaison or public relations representative for BMC Software, Inc.
_____
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Shellman, David
Sent: Tuesday, September 04, 2007 11:07 AM
To: [email protected]
Subject: Version 7.1 Compatibility Matrix
**
Any one seen the 7.1 compatibility matrix or has it not been added to the web
page ( <http://www.bmc.com/support/bmcremedycomp/index.htm>
http://www.bmc.com/support/bmcremedycomp/index.htm) yet?
Dave
Dave Shellman
Phone: (717) 810-3687
Fax: (717) 810-2124
email: [EMAIL PROTECTED]
Tyco Electronics
MS 161-043
PO Box 3608
Harrisburg, PA 17105-3607
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