Hi Everyone,

I’m having issues trying to get data loaded into the CTM:People form… I
figured out all I need to load and am able to get the data to load via the
import tool and also by a filter firing on a staging form.  We’re bringing
the data into a staging form and then pushing only the necessary fields over
to the CTM:People form so we can keep customization to a minimum.

So what is happening is.. the records are entered in the staging form and
every so often an escalation checks the form and if it sees changes it sets
a field to Update. Then when the staging form is modified a filter fires...
checks conditions... and is supposed to push data to the CTM:People form.

However, some rule checking is taking place on the People form and it's
causing my action to fail with this error message:  “As the General Access
of this ticket, you do not have permission to submit or modify the People
profile Status from "" to "Enabled".”

The filters causing the issue are:
CTM:PPL:GetStatusRuleSet_030
CTM:PPL:GetStatusRulesRead_031
CTM:PPL:StatusRulesErr_032

I even tried adding $USER$ != "AR_ESCALATOR" however that didn't help.

Has anyone encountered this? 

Thanks!!! 
Mary Dollus 

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