Each people record on the Login/Access Details tab has a table field called Access Restrictions. This is where you set each persons permissions to not see specific companies. Initially all Support personnel can see all companies and you restrict which ones they cannot see.
-----Original Message----- From: Steve Burke <[EMAIL PROTECTED]> To: [email protected] Sent: Tue, 11 Sep 2007 5:35 am Subject: ITSM 7 and muti tenancy Hi We have just inplemented ITSM V7.01 with the main advantage being the muti tenancy only to find out that we cannot have the same userid across companies The problem is we are a large organisation with over 100000 clients and we intended to use the muti company for HR, IT and facilities etc supporting the same client base. The data needs to be segregated due to HR confidentiality etc. Has anyone else encountered this issue and what was the work around Steve Bullock _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ Email and AIM finally together. You've gotta check out free AOL Mail! - http://mail.aol.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
