But ITSM is "Best of Breed"! And "An Industry Standard"! I seem to recall there was some propaganda pamphlet--err, I mean, white paper--claiming to be prepared by an "independent" consulting group that stated something to that effect.
Personally I don't think the spaghetti code was a conspiracy. I think the ITIL/ITSM/CMDB thing caught fire and BMC rushed a product out the door so they could be first--or near first. It's just sloppy. One has to wonder, why did they even bother writing it in Remedy? Why not write it in .Net or something else and close the source? Yes, I've heard people say, "Well, Remedy makes it customizable." No, it doesn't. If you do not fully understand what the existing code does, you cannot customize it. Well, you CAN, like you CAN drive your car in reverse on the Interstate. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Wednesday, September 12, 2007 2:41 PM To: [email protected] Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count. I wouldn't say that we're a dying breed as much as we're being pushed to extinction by BMC. What is really bad about this is that ITSM 7 is not that great of a product and has destroyed a lot of good will that has been built up by people used to homegrown and third party ARS applications. There was another comment below about how BMC intentionally made ITSM 7 into a pile of spaghetti code in order to drum up professional services work. The problem with that logic is that the professional services folks at BMC are just as lost as the rest of us are when it comes to this product. I seriously doubt there is a single individual on the planet that completely understands all of ITSM in detail. After all the really bad attention implementing ITSM 7 has created for my team, I am going to start some "public relations" type of meetings with all the I.T. management and some of the business users to show them ARS and the benefits of using it to develop applications in house over building them in Java or .NET. I'd like to refocus the attention from ITSM maintenance to ARS development, and hope that the decision is made to go back to using homegrown incident and change applications in time. Shawn Pierson -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, September 12, 2007 1:19 PM To: [email protected] Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count. Yes. Funny you say that--my colleague and I were just commenting on that fact last week. True Remedy developers are a dying breed... Private and confidential as detailed <a href="http://www.sug.com/disclaimers/default.htm#Mail";>here</a>. If you cannot access hyperlink, please e-mail sender. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
