<random speculation> It seems like some of the Windows-based Remedy ARS folks are honing their .NET skills, which will help them if their organizations move from Remedy to Microsoft System Center Service Manager once it becomes a mature piece of their System Center suite. I suspect that a lot of IT managers will take a serious look at the cost comparison in a couple of years, once all of the System Center (2007/8 versions of SMS 2003, etc.) are well established in their infrastructures; I know ours will. At that point, the BMC push to packaged apps over custom (or reasonably customizable) apps may begin to hurt them, as comparable packaged solutions with local extensibility begin to compete at lower price points. ARS admins will have been reduced to tiptoeing around the fringe of the dark (and dangerous) bowels of ITSM, and be less able to deliver the kind of deep adaptations to our environments that were the strength of the platform in the past. </random speculation> On a more serious note, I would do almost anything to get my hands on an honest-to-gosh, working version of MasterARSuite for ARS 7.1, even if all they did was update the old one to recognize the new definitions and programming features. It was by far the best diagnostic and troubleshooting tool I ever had, and made it much easier to judge the implications of any proposed customizations - which today are more of a "trial, error, log, fix, and try again" process. And that is just nibbling around the fringes of ITSM 7.
Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center P.S. No tarring or feathering, please - I'm just speculating since this thread has degenerated enough to leave us writhing in ancient petroleum-based substances. _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore Sent: Wednesday, September 12, 2007 4:45 PM To: arslist@ARSLIST.ORG Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count. ** I wouldn't say that we're a dying breed as much as we're being pushed to extinction by BMC. Ahh the tar pits aren't so bad once you get used to the heat. :) Ben Cantatore Remedy Administrator Avon (914) 935-2946 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
