We've gotten this error off and on with some users for a while now. I usually would clear the cache and generally monkey around with the settings and "fix it", but it didn't always work. Just yesterday I had a user that was experiencing this, and while at his desk watching him log on, I noticed that he had a preference server specified in the login screen. When we cleared that out, he was able to run the reports without getting the 1658 error. The error came back when we logged in using a preference server, which is the first time we were able to make the error come and go at our will.
Hopefully that helps. Thad Esser Remedy Developer "Argue for your limitations, and sure enough, they're yours."-- Richard Bach "Jorge Polo" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 09/18/2007 01:39 PM Please respond to [email protected] To [email protected] cc Subject Error occurred in generating report. (ARERR 1658) ** Hello Everyone, I am trying to get a case history status report when I click on the Shortcut --> Status History option in the user tool when I am in Helpdesk version 5.6 I am getting " Error occurred in generating report. (ARERR 1658)". Did anyone experienced this problem?. can anyone help? Environment: --- AR system 6.3 --- Microsoft Windows server 2003 --- SQL server Database --- Helpdesk version 5.6 ------ The client I am using is 6.03.00 patch 20. Thank you. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __20060125_______________________This posting was submitted with HTML in it___ ***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.*** _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
