I had once got this error and it went away after ticking the 'Use of underscore' checkbox in the AR ODBC settings in the User DSN.
On another occasion I had got this same error because there was a bug in the rpt file that this report was based out of. After replacing the rpt file with a patched file available with Remedy, this error had gone away.. Hope this helps.. Joe D'Souza -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Jorge Polo Sent: Tuesday, September 18, 2007 4:40 PM To: [email protected] Subject: Error occurred in generating report. (ARERR 1658) ** Hello Everyone, I am trying to get a case history status report when I click on the Shortcut --> Status History option in the user tool when I am in Helpdesk version 5.6 I am getting " Error occurred in generating report. (ARERR 1658)". Did anyone experienced this problem?. can anyone help? Environment: --- AR system 6.3 --- Microsoft Windows server 2003 --- SQL server Database --- Helpdesk version 5.6 ------ The client I am using is 6.03.00 patch 20. Thank you. No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.487 / Virus Database: 269.13.22/1015 - Release Date: 9/18/2007 11:53 AM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
